ÉCLAT BRAND Exchanges & Returns Policy

Introduction to Our Exchange and Return Policy

At ÉCLAT BRAND, we understand that online shopping can sometimes lead to unexpected purchases. Our goal is to ensure that you are completely satisfied with your selection of women's clothing. This policy outlines the steps for returning or exchanging items purchased from our store, ensuring a smooth and hassle-free process.

Importance of Our Policy

Having a clear and fair exchange and return policy not only enhances customer satisfaction but also builds trust with our clientele. We want our customers in Europe to feel confident when shopping with us, knowing they have options if their purchase doesn't meet their expectations.

Eligibility for Returns and Exchanges

Time Frame: You may return or exchange items within 30 days of receiving your order.
Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Non-Returnable Items: Certain items, such as swimwear and lingerie, are non-returnable for hygiene reasons. Please check the product description for specific details.

How to Initiate a Return or Exchange

Contact Customer Service: Reach out to our customer service team via email at [email protected] or through our website's contact form to request a return authorization.
Prepare Your Package: Place the item securely in its original packaging. Include a copy of your order confirmation and a note indicating whether you would like a refund or an exchange.
Shipping the Item: Send the package to the following return address:
ÉCLAT BRAND Returns
[Insert Return Address Here]

Refund Process

Once we receive your returned item, it will be processed within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable.

Exchange Process

For exchanges, please specify the item you would like to receive in exchange. If the new item is of higher value, you may be required to pay the difference.
Please allow 5-10 business days for the exchange to be processed and shipped.

Customer Responsibilities

Shipping Costs: Customers are responsible for the shipping costs associated with returns and exchanges, except in cases where the item is defective or an error occurred in the order.
Tracking Your Return: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Conclusion

At ÉCLAT BRAND, we strive to provide a shopping experience that is both enjoyable and worry-free. Our exchange and return policy is designed to protect our customers and ensure satisfaction with every purchase. If you have any questions or need assistance, our customer service team is always here to help.

For more information on our products or to browse our collection, visit our website.

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Exchanges and Returns